We are your connection to the future of CX
Since 1995, we have been following market transformations and helping to shape the paths of customer experience in Brazil and around the world.
Be our partner
We are movement, concern and the certainty that it is not enough to follow the evolution of the experience - it is necessary to anticipate it
The Standard Group was created to unravel and point out the direction of consumer evolution and its impacts and consequences on Brazilian companies. This means that since the launch of Modern Consumer, the Standard Group has sought to demonstrate, in a practical, relevant, innovative and intelligent way, the real effect of the best customer experience practices in generating value for our companies.

For three decades, we have evolved together with the market to create an ecosystem capable of mobilizing leaders, professionals, specialists, and agents of transformation to map trends and share information and strategic insights capable of creating real value for the entire value chain associated with the customer experience.

Combining multiplatform content, market intelligence, and exclusive events, we created the largest customer experience community in Brazil and, probably, in the world. Our role is to inspire leaders, bring about transformations, and bring brands and people closer together with relevance and purpose.
A complete CX ecosystem.
Multiplatform content, market intelligence, and high-impact events are part of our ecosystem to strengthen the customer experience in Brazil and around the world. We share analyses, trends, and influential voices that inspire more strategic decisions. At the same time, we promote the largest CX stages in the world, bringing together leaders to share ideas, build connections, stimulate best practices, and shape the history of CX Made in Brazil. We work obsessively to offer excellence in each product, each content, each moment in which we are together of all those who are dedicated to generating value for the customer in Brazil.
Excellence, Experience and Expertise
“Every business starts and ends with the consumer. And the evolution of this consumer brings a series of unprecedented challenges, including for corporate management models. Consumidor Moderno became a specialist in understanding these mutations and identifying trends. As a multiplatform content ecosystem, we have an unwavering commitment to translating this expertise to the business world to assimilate the importance of inserting consumers at the center of their decisions and strategies. The relentless pursuit of excellence and innovation as its essence, in an environment of collaboration, plurality and proactivity, foster a questioning spirit, driven by the adrenaline of challenging and overcoming limits - always with integrity.” — Roberto Meir, founder and CEO of Grupo Padrão.

Real impact

We learn quickly, experiment, measure, and scale what works: with excellence and ethics. That's what drives us.

Mission

To be the leading authority on consumers and expertise for businesses focused on Customer Experience.

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To be the company that inspires and revolutionizes the world with the best practices of Customer Experience.

Values

  • Excellency
    The exceptional exceeds expectations.
  • Innovation as Essence
    Doing things differently is our brand.
  • Collaboration and Plurality
    Promote freedom of thought and co-creation.
  • Questioning Spirit
    Nonconformity leads us to achieve the impossible.
  • Proactivity and Practice
    We're hands-on!
  • Integrity
    Ethics and transparency are non-negotiable.
  • Adrenalina
    Energy to challenge and overcome limits
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