The largest and most complete CX content ecosystem in Latin America
We have been connecting companies and consumers for over 30 years, elevating the customer experience with multiplatform content and exclusive events.
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We practice and value excellence to mobilize people and businesses.  
In the Standard Group, we dare to do things differently. We were pioneers in placing the customer at the center of company discussions, and we continue to lead movements that inspire the next era of CX with AI, with an absolute focus on excellence.
Since 1995, when we launched the magazine Consumidor Moderno, we have challenged companies and leaders to look at the customer with more respect, depth and care. We were pioneers in addressing all issues involving the central idea that everything begins and ends with the customer. The relevance of this idea motivated the expansion of the Standard Group's activities to diversified content, exclusive events, workshops, research, recognition and intelligence services, which helped to interpret the Brazilian consumer in all its complexity. Along this trajectory, we provoke reflection, stimulate changes and strengthen the excellence of major brands.

Today, the Standard Group is consolidated as the largest CX content ecosystem in Latin America, bringing together multiplatform content and initiatives that anticipate trends to transform the customer experience in different sectors. In the era of Artificial Intelligence, we continue to inspire leaders and companies to rethink strategies, generate real value, and build more human relationships with their consumers.
Three decades creating connections that drive results.  
Our initiatives cross borders and challenge standards. More than numbers, each publication, event, and experience reaffirms our mission: to inspire and revolutionize the world with the best customer experience practices.
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People impacted annually
Through content, events, and experiences that provoke, connect, and transform.
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Print and digital editions of the Modern Consumer Magazine
Consolidating an active and respected voice in the business ecosystem.
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Events in Brazil and abroad
Connecting ideas, brands, and leaders on journeys that cross cultures and markets.
An ecosystem that
connects intelligence,
content and experiences
that transform the CX.
 
More than adding initiatives, our ecosystem mobilizes consumer companies, technology partners, specialists, researchers, public authorities, and all those who work to value the Brazilian consumer, to generate business opportunities and innovations in our market.

Congressos, seminários, mesas-redondas, Summits e eventos customizadosque reúnem lideranças para gerar novos negócios, apontar tendências, construirnetworking relevante e potencializar oportunidades.

Mapeamento de tendências, análise de dados, transformação cultural emetodologias de geração de valor em CX para apoiar decisões estratégicas dasempresas, com a inteligência da CX Brain.

Projetos de inbound marketing cocriados com marcas para gerar relevânciae impacto real.

Discover our events  
Discover the events that transform the corporate market.
The largest CX event in the world, the largest corporate congress and the most relevant and influential meeting place for the main leaders of the Brazilian market. A two-day journey to unravel the directions of customer experience and business in the country.
It recognizes companies and leaders that generate value and strengthen the Brazilian CX ecosystem.
The largest meeting between executives of regulated companies and consumer protection agencies, to promote dialogue and harmonization of consumer relations.
The seminar that connects the protagonists of the AI revolution in CX. A high-level immersion in the best practices of Artificial Intelligence applied to customer management.
Initiative that discusses and proposes new models for granting and recovering credit in a complex market such as the Brazilian one.
The “Oscar of the Brazilian CX”, which highlights companies and leaders for their excellence in customer management based on the omnichannel experience.
Exclusive post-award event that reveals the main insights from the comparative study between the participating companies.
It recognizes companies that have earned the trust and admiration of the Brazilian consumer.
Initiative that recognizes the most relevant and innovative Brazilian cases oriented to the customer experience.
International immersion combining exclusive content, leadership practices and C-level networking with a focus on generating new business and connections.
Practical and strategic immersion in innovation applied to CX, for the new era of Generative AI.
Exclusive meeting to discuss default in Brazil and seek effective solutions for the Credit sector.

Smart content  

Current, relevant, provocative, original and made to inspire.
30 anos da Consumidor Moderno.
A Consumidor Moderno completa 30 anos.
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Your brand more
relevant and connected.
 

On the main CX stages and on leading editorial channels, we expand your brand's presence and create strategic connections where decisions actually take place.
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