CX that thrills and
Generate results
it deserves to be highlighted! 


March 26, 2026

Register your case and show how the Brazilian market is transforming the CX.

Real stories,
real results!

A recognition platform created to present to the market the cases of companies that achieved real results in the Customer Experience, understanding the practical actions that are shaping the CX. 


The platform aims to bring together C-Level, Middle Management executives from B2C/D2C companies, from the areas of CX, Customer Insights, Digital and Innovation, to disseminate and consolidate a knowledge base on the practices and actions that define the Customer Experience in our market.

We want to highlight not only the companies that do real CX, but also the professionals behind these strategies.

Register your Caseregulation

Your Case Can Inspire the Future of CX!

The recognition event has two formats: in person for guests and online for the general public, with live streaming on YouTube and the Modern Consumer Portal. Learn from the best and prepare to make a difference in your organization.

ENROLLMENT

Participants must submit a detailed document
 (in word or PDF) for our team, highlighting their successful strategy. This material must include both quantitative and qualitative data

ASSESSMENT

The cases will be carefully analyzed by CX Brain, the Data Intelligence Unit of the Standard Group. The criteria evaluated involve: impact, innovation, engagement, and replication potential.

AWARD

The winners will have a unique opportunity to have your cases recognized at CX Made in Brazil, in addition to receiving certification and high-level highlight in the digital edition of the magazine Consumidor Moderno.

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Transforming
emotion in strategy:
the power of the Brazilian CX!

Brazilians have a differential in CX: human warmth,
the attachment to emotions and the ability to enchant like no one else. Our way of welcoming is already a reference, and now it's time to transform it into a global model, showing how we combine Technology and intelligence emotional to create authentic connections.

But it's not enough to thrill; it's necessary to build loyalty — and Brazilian consumers, one of the most demanding in the world, expect a
Agile and efficient CX. Faced with challenges, companies
Brazilian women innovate and create unique practices, which must be valued and recognized.

And now it's your turn to be part of this initiative!
Sign up and be highlighted among the best practices in the industry. 


Register your Caseregulation

Position your brand at the center of discussions about innovation and excellence in customer experience. 


Get connected with leaders and influencers from
marketplace who are carrying out the best CX practices in the domestic market.

Strengthen your relationship with the main decision makers in the market, expanding high-impact business and networking opportunities.

Show the competencies of your company's solutions, products, and services to enable the creation of the best customer experience.

Get in touch

Frequently asked questions

What is the CX Made in Brazil project?

It is a recognition platform created by Consumidor Moderno in partnership with CX Brain to highlight the best Customer Experience cases developed in Brazil. The project aims to disseminate best practices applied by companies that excel in CX through innovation, technology, engagement, and real impact on customers.

Who can participate?

If your company is part of the Customer Experience value chain and has developed cases in partnership with other organizations, your participation is highly encouraged.

BPOs, agencies, consultancies, and technology providers may submit cases developed for their clients, provided they use the official data of these companies during registration and have the express consent and participation of the responsible executive from the contracting company.

How many cases can my company submit?

Each company may submit as many cases as desired, provided they meet the criteria established in the regulations.

Still have questions? Check out our complete FAQ:

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