Crédito
sob tensão

O Brasil no limite da inadimplência.

O CCX 2026 reúne executivos, especialistas e líderes do mercado para discutir os novos caminhos da inteligência financeira, risco, recuperação e eficiência operacional.

Assista Ao Vivo

28 de Julho de 2026

Das 10h às 17h

The market has changed.

82 million* Brazilians in default. The Brazilian financial market is under immense pressure.

Brazilian credit has come under operational, financial, and reputational pressure.

Record delinquency rates, heavily indebted households, Open Finance, AI applied to collections and recovery, and the transformation of financial behavior are redefining credit, collections, and recovery in Brazil.

"The market is no longer just discussing collections. Now it's discussing operational survival, financial intelligence, and credit sustainability."

And Brazilian credit came under pressure.

The consumer has changed.
The risk has changed.
The market has changed.

The new competitive advantage lies in operational intelligence, financial behavior, and intelligent recovery.

50%

of family financial obligations .

*Source: Central Bank

8.9 MM

of defaulting companies

*Source: SERASA

213 BN

in overdue corporate debt .

*Source: Central Bank

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The industry leaders will be here

Agenda

Executives leading the transformation of the Brazilian financial market.

09:40 AM to 10:00 AM

Official Opening

Jacques Meir

Executive Director | Grupo Padrão

10:00 AM to 10:40 AM

From "affordable" to "financial squeeze": Is Brazil living on the edge?

Camila Abdelmalack

Economista-chefe | Serasa

10:40 AM to 11:20 AM

Low Score, High Impact: The Challenge of Growth in an Indebted Country

Moderator

Cleber Martins

Diretor Executivo | Grupo Padrão

Elaine Pitta

Superintendent of Credit Modeling and Risk | Caixa Consorcio

Renato Gonçalvès

VP of Sales, Customer Experience, and Collections | Creditas

Felipe Heidrich

Head de Ouvidoria | 99pay

Danilo Santos Mangabeira

Gerente Executivo de Recuperação de Crédito | Casas Bahia

11:20 AM to 11:40 AM

Topic to be revealed soon

Camila Vitancourt

Product Manager CRM | VIACERTA

Erick Buzzi

Country Manager Brasil | BOTMAKER

11:40 AM to 12:20 PM

Between the perfect transaction and real-time fraud

Moderator

Alcimere Noventa

Director of Credit and Collections | MPA Gestão

Diego Mattos

Director of Collections and Fraud Prevention | Sem Parar

Lígia Costa

General Manager, Fin Ops and Data Analytics | Cyrela

Daniela Verassani

Director of Governance, Risks, and Compliance | Embracon

Eduardo Comenale

Gerente Executivo de Prevenção a Fraudes | Cielo

Thais Redondo

Diretora de Pagamentos | iFood Pago

12:20 PM to 1:00 PM

Decide, postpone, or give up: How financial pressure is reshaping consumer behavior

Moderator

Amaury Oliva

Director of Sustainability, Financial Citizenship, Consumer Relations, and Self-Regulation | Febraban

Bruno Vieira

CEO | Ativos – Banco do Brasil

Mario Berti

Head of Credit and Collections | Cimed

Helena Passos

Head of Data and Planning | Recovery

Marcelo Coppini

Head de Cobrança e Vice-Presidente de Novos Negócios | AlmavivA

1:00 PM to 2:00 PM

Lunch

2:00 PM to 2:20 PM

Topic to be revealed soon

Lívia Schramm

Diretora de Marketing e Vendas | Meireles e Freitas

Rafael Bani

Gerente de Faturamento e Cobrança | Alares Internet

2:20 PM to 3:00 PM

Predict to Prevent Loss: AI and Data in Reducing Delinquency

Moderator

Cristiano Corrêa

Professor of Finance and Postgraduate Program Coordinator in Business | IBMEC

Natalia Fernandes

Head of Collections | BTG Pactual – Enforce Group

Diego Ramos

Gerente de Cobrança | Lojas Renner

Paulo Godoy

CEO | Olos Tecnologia

Diego Ramos

Collections Manager | Lojas Renner

Talita Freitas

Diretora Financeira e Tributária | YDUQS

3:00 PM to 3:20 PM

Topic to be revealed soon

Felix Almeida

Superintendente De Cobrança | Porto Bank

Albert Durães

Diretor de Operações | Intervalor | GRB

3:20 PM to 4:00 PM

From risk to solution: Strategies to support consumers in financial recovery

Moderator

Elias Sfeir

President | ANBC

Rodrigo Mello

Superintendente Nacional | Caixa Econômica Federal

Tiago Cabrera

Head of Collections | Quinto Andar

Mauro Rangel

Credit and Recovery Director | Inter

Paulo Castilho

Senior Collections and Financial Management Manager | Cogna Educação

Rodrigo Mello

National Superintendent | Caixa Econômica Federal

4:00 PM to 4:20 PM

Topic to be revealed soon

Fabiano Schneider

Diretor Executivo de Atendimento e Performance | Banco Mercantil

Thiago Haddad

CEO | NuVidio

4:20 PM to 5:00 PM

Open finance: Trust, transparency, and shared visibility

Mediador

Cleber Martins

Diretor Executivo | ACREFI

Rafael Dellevedove

Head de Cobrança | XP Investimentos

Felix Almeida

Superintendente De Cobrança | Porto Bank

Luciano André

Head Credito, Preventivo e Recuperação | Itaú Unibanco

Paula Fantinel

Gerente de Open Finance | Sicredi

Fatima Oliveira

CBDO | Chief Business Development Office| TP

17h às 17h10

7 insights decisivos para gerenciar riscos e proteger margens em um país de renda média.

Jacques Meir

Diretor Executivo | Grupo Padrão

Sponsors

SPONSORSHIP OPPORTUNITIES

Sponsor CCX 2026

With a presence at major CX events, consistent editorial reach, and relationships with major market leaders, we offer a strategic platform to position your brand in spaces where decisions are influenced.

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