IACX 2026 was a milestone in the evolution of Artificial Intelligence applied to Customer Experience.
For two days, we brought together experts, leaders, companies, and brands to discuss how Artificial Intelligence, automation, data, governance, and efficiency are already transforming the customer experience.
Highlights
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From the 3rd Edition of IACX
An experience designed to spark reflection, foster strategic connections, and showcase real-world applications that are already redefining the future of CX in Brazil.
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How It Was
Those who attended in person experienced the energy, connections, and depth of the discussions firsthand.

But the impact of this edition was even greater because the content extended beyond the event walls, reaching thousands of professionals across Brazil.

This transformed IACX into much more than an in-person gathering.
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It turned the event into a crucial connection point for individuals, companies, and leaders who are building the future of customer experience.
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VOICES OF (HUMAN)ai

Minds that Transformed
Technology into Strategy.

Ágata Silva
Sales Director Strategic | Twilio
Alexandre Caramaschi
Specialist in Innovation and Artificial Intelligence and Founder | AI Brasil
Alexandre Fontes
Superintendent of Technology
and Operations | Veloe
Anaterra Oliveira
Vice President of Technology | Dasa
Arlindo Galvão
Director of Internationalization and Open Innovation at the Center of Excellence in Artificial Intelligence (CEIA)
Bruno Machado
Vice President of Educational Technologies and Digital Mindset | Ânima Educação
Celso Motta
Director of Technology and Innovation | Assaí Atacadista
Domingos Bruno
Specialist in Data, AI and
Digital Governance
Eduardo de Rezende Francisco
Lead Researcher at FGVanalytics | Fundação Getulio Vargas

2026 Sponsors